: £35k - £40k
: London
: 1
: Graduate
: Both
: 2years - 5years

JOB DETAILS             
As a Senior Ticketer, you will be responsible for accurately and efficiently issuing airline tickets, working to set time-frames and completing the accompanying administrative duties. Your responsibilities will also include:

•Issuing published fares in the flight system, making sure all names and flights are held accurately and that all fare rules have been met
•Issuing contracted fares using instant ticketing or manually building the ticket in the flight system, making sure all names and flights are held accurately and that all fare rules have been met
•Identifying where cost savings can be made by more intelligent ticketing or using different contracts.
•Reading, understanding, and applying fare rules as per airline contracts . Understanding the terminology associated with the rules and fare notes
•Managing the airline queues, understanding the actions required and clearly communicating the message and implication to the Country Specialist in a timely manner meeting any deadlines set by the airlines
•Manning the ticketing helpdesk, prioritising and then dealing with reissues, refunds, upgrades, and all other associated ticketing work, ensuring all queries are dealt with correctly and within set time frames
•Able to advise and support others in the team with ticketing queries when necessary

Additional experience required:
•Proven ability to meet deadlines and manage time effectively
•Very good communicator at all levels within a business
•Flexible and willing to turn hand to any reasonable task
•Strong team player who is comfortable working independently
•Excellent role model to the team
•Previous travel industry experience is essential

What you’ll get in return
•Holiday – 25 days rising to 30 with length of service
•A day off for your birthday
•Smart Working – This provides the opportunity for all of our employees to have more choice and flexibility when it comes to deciding where, when and how we work within the UK
•Healthshield health cash plan
•PERKS Benefits Platform – access to discounts and cashback with hundreds of retailers
•At-cost Audley trips and access to staff travel discount websites
•Sabbatical leave
•Enhanced family leave
•Long service awards

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