: £40k - £50k
: London
: 1
: Graduate
: Both
: 2years - 5years

JOB DETAILS             
Your key duties will be:
•To process in a professional and confident way to passengers questions or queries
•New ticket sales using the Airlines reservation system
•Issue tickets and make changes to passengers bookings when appropriate and in accordance with the relevant training received
•Processing excess baggage payments through the Airlines reservation system and ensuring the correct accounting of monies
•Reissuing of tickets on an ad-hoc basis, either in a voluntary or involuntary situation
•Calculating if any additional payments on reissued tickets are required and collect the correct amounts from customer airline passengers
•Handling disrupted passengers in accordance with our Customer Airlines policies
•Accounting of Airline documents to ensure that our Customer Airlines revenue is maintained
•Liaise with our customer airline representative on any ticketing issues and ensure correct procedures are maintained

Role requirements
•Good verbal communication skills
•Diligent attention to detail
•Aptitude for working with a variety of information technology
•Valid Passport
•Criminal Record Check and Airside Security Clearance (we will assist in this process)

•Competitive salary and opportunities for overtime
•Comprehensive induction and training plan
•Company uniform
•Employee Assistance Programme
•Career development opportunities in a global organisation

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