Jobs for Service Desk lead Reputed ITES Industry in London England UK

JOB DETAILS             
Manage the Service desk team and evaluate their performance
Set specific customer service standards
Contribute to improving customer support by actively responding to queries and handling complaints
Day-to-day Management of First line technical service desk to respond to internal/external customer incidents and queries via email and phone
Maintain ongoing communication of incident updates to customers provided by 2nd and 3rd line support teams
Ticket management of Incidents, Problems Change and New Requests
Responsible for delivering KPI & SLAs agreed with custome
FUNCTIONAL AREA      
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