: £40k - £50k
: London
: 1
: Bachelor’s Degree in IT
: Both
: 1years - 3years

JOB DETAILS             
We have an exciting opportunity for an experienced Helpdesk Support Analyst to join our IT team based at our Coventry Head Office. We are a committed equal opportunities employer that champions ‘dignity in the workplace'.

Job responsibilties :
1) Providing 1st/2nd line technical support in line with the business-driven SLAs
2) Triage of Support Calls
3) Trouble shooting, diagnosing, and resolving of application & hardware
4) Assignment and follow-up with 2nd Line Application Support Engineers, Development Leads, and 3rd parties where necessary
5) Flagging common issues for problem investigation and resolution
6) Linking of recurring Incidents to open Problems
7) Daily/weekly monitoring checks on customer systems as per schedule
8) Logging and organizing hardware maintenance incidents with 3rd party vendors
9) Recurring activity / data requests from customers
10) Executing administration tasks
11) Data and asset management (mobile phones, iPads, laptops)

Benefits :
1) 25 days annual leave (rising to 27 days with service) plus all public/bank holidays
2) Contributory pension scheme
3) Free parking at many of our site locations
4) Employee assistance program to support & advise with well-being & any issues
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