•You will be responsible for the maintain of standards of the spa and retail
•Manage all client bookings, using our online system, whilst liaising with the Therapist team on their schedules to increase appointment occupancy.
•Ensure all treatment questionnaires are fully completed.
•Support the Spa Manager with any other ad-hoc duties.
•Set up event spaces and host guest/clients
•Supervising the smooth day-to-day running of reception, registration and payment processing ensuring that all guests are greeted, and checked-in/out efficiently, courteously and professionally by the team.
•Monitor and adjust team priorities to consider changing demand and guest flow across the service.
•Proactively manage the staff rota, if needed, ensuring smooth handovers, considering the peaks and toughs of activity.
•Ensure our staff mandatory training is always up to date.
•Handle problems that arise in an effective professional manner.
•Provide support, information and guidance to new employees to ensure they integrate and operate in accordance with company procedures and expectations as quickly and seamlessly as possible
•The ideal candidate will have previous experience working in a Luxury SPA or within the luxury hospitality industry, ideally at a Senior Front of House Level
•Knowledge of a booking system is preferable
•High standards and a passion for exceeding customer expectations
•Proactive approach to your work
•Ability to work well under pressure
•A high level of written and spoken English is essential.
•Personal appearance is to be of a very high standard at all times.
•28 days holiday (incl. bank holiday)
•Training and development to advance your career
•Free food and drink available on shift
•Complimentary treatment every year
•Wellness focused – employee helpline, voluntary health cash plan
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