We are a tech-led energy business, bringing fairer, greener energy to everyone, and leading the transition to a future powered by renewable sources rather than dirty power. We're looking for Field Support Specialists - this is a broad role, involving a spectrum of responsibilities. Your role will focus on ensuring a smoothly run Field Operations team that is able to work as effectively as possible.
•You will utilise your analytical skills to report error patterns to relevant stakeholders and ultimately improve operational efficiency and the customer service experience
•You will get under the skin of what it means to operate an energy company end-to-end and gain an in-depth understanding of a dynamic industry
•You will be comfortable taking payments from customers and using your knowledge to progress leads, highlighting the benefits of purchasing through the Octopus Energy Group
What you'll need
•Successful candidates will be outgoing and have a passion for building strong relationships with customers
•You’ll have a strong understanding of how to provide a great customer experience through both written and verbal communication methods
•You’ll be a passionate team player who wants to work in a collaborative team environment.
•You’ll have a desire to learn and understand technical aspects of installations, products and Tariffs
What we value
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