SALARY
: £30k - £40k
LOCATION
: London
VACANCIES
: 1
QUALIFICATION
: Graduate
MALE/FEMALE
: Both
EXPERIENCE
: 3years - 6years

JOB DETAILS             
We are looking for a friendly and customer-focused Customer Support Executive to assist customers by providing information, resolving issues, and ensuring a positive customer experience. The candidate will be responsible for handling customer inquiries through phone, email, or chat, maintaining accurate records of customer interactions, and coordinating with internal teams to resolve customer concerns efficiently.

Roles and Responsibilities:
1. Handle customer inquiries via phone, email, or live chat.
2. Provide accurate information about products and services.
3. Resolve customer complaints and issues professionally.
4. Maintain records of customer interactions and transactions.
5. Follow company customer service policies and procedures.
6. Escalate complex issues to the appropriate department.
7. Ensure customer satisfaction and positive service experience.
8. Maintain confidentiality of customer data.
Skills and Requirements:
1. Bachelor’s degree or equivalent qualification.
2. Excellent communication and interpersonal skills.
3. Strong problem-solving ability.
4. Basic knowledge of computer applications and CRM systems.
5. Ability to handle customer complaints calmly and professionally.
6. Good time management and multitasking skills.
7. Strong listening and customer service skills.
Benefits:
1. Competitive salary package.
2. Training and professional development opportunities.
3. Supportive work environment.
4. Opportunities for career growth.
FUNCTIONAL AREA      
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