We’re looking for a customer service/support agent- assistant who is proactive, consistent, and efficient with delivering communication, and responding to our customer queries in a timely manner.
•Commit to the role, the working days and hours required that you're able to work
•Receiving and responding to emails from a store hosted accounts, responding to queries in a timely manner
•Resolving product or service issues by clarifying the customer's complaint or queries, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolutions are carried out
•Liaising with shipping providers regarding shipment updates, issues concerning tracking, delivery timelines, and updates from shipping providers
•Providing our customers with a good and consistent experience that is in line with the company’s expectations
•Actively informing customers of any potential issues, e.g. backorder, issues with delivery/customs, when the question arises
•Ensuring you’re up to date with your products, store information, and general updates
•Helping with fraud prevention activities e.g. being the first triage person to assess fraud risk
•Provide additional support to the operations team (as & when required)
•Understanding and adhering to GDPR and customer data confidentiality.
•Monday to Friday
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