: £20k - £25k
: London
: 1
: Graduate
: Both
: 1years - 3years

JOB DETAILS             
Your main duties and responsibilities will include, but will not be limited to:
•Answering a range of incoming enquiries via telephone, email and live chat - assisting customers in using our service
•Investigating more complex queries by liaising with garages and internal colleagues, before following up with customers to provide a resolution
•Taking ownership for first call resolution where possible - whilst being confident to escalate or ask for advice when unsure, keeping customers updated each step of the way
•Working as part of a team, you'll remain proactive and always look for ways to help your colleagues and in turn, your customers

The ideal candidate will:
•Have a passion for best-in-class customer service, with demonstrable experience of managing inbound and outbound calls, as well as live-chat and email queries - in a B2C environment
•Be confident in providing solutions, and escalating where required
•Have excellent time-management skills and an ability to manage your own workload
•Be proactive in dealing with enquiries/complaints
•Be flexible to meet the demands of supporting our customers
•Have excellent written communication skills

What we offer in return:
•Initial "Fixter" training and ongoing support from your team
•25 days holiday PLUS bank holidays
•Hybrid flexible working - to be agreed with your manager after you complete training
•Equipment to ensure you can effectively work from home.
•Private Medical Insurance
•Pension with 4% employer contribution

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