Jobs for Customer Service Representative Reputed Retail Industry in London England UK

JOB DETAILS             
Scope & Responsibility 

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.

Skills & Requirement 

• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

FUNCTIONAL AREA      
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