: UP TO £25k
: London
: 1
: Graduate/Masters
: Both
: 3-4 Years

JOB DETAILS             
Scope and Responsibility
•    Manage large amounts of incoming calls
•    Generate sales leads
•    Identify and assess customers’ needs to achieve satisfaction
•    Build sustainable relationships and trust with customer accounts through open and interactive communication
•    Provide accurate, valid and complete information by using the right methods/tools
•    Meet personal/customer service team sales targets and call handling quotas
•    Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
•    Keep records of customer interactions, process customer accounts and file documents
•    Follow communication procedures, guidelines and policies
•    Take the extra mile to engage customers
 Skills and Requirements
•    Proven customer support experience or experience as a Client Service Representative
•    Track record of over-achieving quota
•    Strong phone contact handling skills and active listening
•    Familiarity with CRM systems and practices
•    Customer orientation and ability to adapt/respond to different types of characters
•    Excellent communication and presentation skills
•    Ability to multi-task, prioritize, and manage time effectively
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