Everything we do in terms of Corporate IT, has a global focus at it’s heart. We want to provide consistency of technology, experience and operations wherever possible. Supporting our global transition to Azure, the primary objectives of the Cloud Services Team (CST) are to eliminate all platform limitations to support moving workloads to Cloud, provide outstanding support to segments to reach their Cloud objectives. This role is available in the UK under our Remote or Hybrid workstyle (at candidate preference),
•Provide high level technical support on the Cloud platform across all areas
•Ensure that the team works collaboratively with other CST teams including the Cloud Business Engagement Consultants, Platform Architects and Transformation Team to ensure the teams priorities are achieved.
•Ensure service levels are maintained for SLA’s and customer satisfaction indexes.
•Liaise closely with our external partner's Cloud support function and the Manila Cloud operations team to ensure a seamless support service is provided and ensuring that appropriate knowledge transfer occurs.
•Advise the Business on best practise and work closely with Cloud Architects to apply consistent standards.
•Be an advocate for Cloud technologies.
•Assist in the migration from fixed data centres to the Cloud.
•Provide expert Cloud knowledge and engage with Cloud providers and other third parties to ensure technical issues are resolved.
•Support regulatory needs such as SOC2 by providing the appropriate technical resource.
•Identify controls and risks/issues and manage/escalate as applicable.
•Work with other teams to embed Cloud technologies and practices into BAU.
•Work with change programmes to support business units as they transition to the cloud, ensuring success, continuity of service and minimisation of risk.
•Demonstrable experience working in an Operations team using Cloud technologies within a large global organisation.
•Passion for new technologies and the power of moving to Cloud technologies.
•Expert level understanding of Cloud platforms, primarily Microsoft Azure but knowledge of Oracle Cloud and Amazon AWS is beneficial.
•Azure Certified at least to Azure Admin level or architectural equivalent.
•Understand what a DevOps approach is and be able to demonstrate its effectiveness.
•Detailed knowledge of infrastructure, networking, software development pipelines, security best practices and identity management.
•Ability to confidentially communicate with executives, developers, and engineers
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