•Liaise with clients on all aspects of appointments to ensure that a professional level of service is maintained and all business is conducted and reported accurately in a timely and professional manner.
•Develop relationships and always communicate effectively with all stakeholders, team personnel and clients to ensure customer's requirements and expectations are met.
•Periodically cover sample reception and ensure all work received is logged in an accurate and timely manner.
•Follow the departmental procedures and processes in terms of conducting client appointments.
•Evaluate all documentation and analysis results prior to issuance.
•Flexibility to move between laboratory and shipping operations departments offering support and assistance where workload demands, as directed by Client Services Operations Manager.
•Train staff in the department when required. Ensuring advice and guidance is sought from the Client Services Operations Manager.
•Communicate any issues to the Client Services Operations Manager.
•Operational skills and good communication – These are key in order to solve problems and assist in fluid situations.
•Flexible and adaptable to the environment – A fast paced environment that often requires flexibility.
•Be dynamic and think ahead/out of the box to solve problems in a changing environment.
Required Knowledge, Skills and Behaviours
•Strong communication skills and adaptable to the situation/culture.
•Ability to create/maintain relationships.
•Pro-active mindset and ability to “think ahead”.
•Strive for perfection and keen eye for detail.
•Good operational skills and ability to adapt to a fast paced intense environment.
•Team player – support colleagues, management and the business needs.
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