: £25-£78k
: London
: 1
: Any Bachelor's Degree/ Management Degree Related to Field
: Both
: 2+ Years

JOB DETAILS             
Scope & Responsibility

• Proactively helping homeowners find new tradespeople - to ensure their guaranteed project is delivered as quickly as possible
• Helping homeowners manage their projects through to completion
• Assessing and resolving formal claims & complaints raised by homeowners, liaising with our insurance partners and regulators where needed
• Comprehensively documenting all case information and records
• Helping Government organisations - such as Trading Standards and the Financial Ombudsman Service - with their investigations
• Developing and improving internal policies, procedures and tools
• Speaking with all parties involved in a dispute and attempting conciliation

Skills & Requirement

• A natural desire to help others. Able to build rapport easily and relate to people from all walks of life
• Balanced and easy going with the ability to navigate emotionally charged disputes between tradespeople and homeownersA flair for finding solutions to some challenging problems
• First class organisation and time management skills. Comfortable managing a large varied caseload including helping homeowners manage their projects through to completion
• A keen eye for detail with the ability to consider, understand and explain complex contracts and insurance policies
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