: £45k - £50k
: London
: 1
: Graduate
: Both
: 3years - 5years

JOB DETAILS             
You will be responsible for leading a group of Team Managers within our Banking and Financial Services Operation with a focus on delivering customer service excellence through their respective teams.

What will you do?
1)Provide leadership and Management support to deliver outstanding customer service excellence on behalf of our Banking and Financial Services business partner with key deliverables and customer outcomes
2)Provide leadership and guidance to Team Managers to ensure consistency in administration of company policies and standards; define and implement any corrective actions identified/agreed
3)Lead and manage Team of Team Managers to achieve shrinkage and attrition expectations
4)Review and manage operational reports to understand management information, identify trends and implement subsequent remedial actions
5)Attend operational client partner meetings to engage, support and optimise knowledge/relationships to support day to day activities and customer outcomes
6)Lead and manage Team Managers to ensure consistency in approach and delivery of personal and operational objectives
7)Work closely with operational support functions to effectively implement and support processes and policies including HR, Training, WFM, and Process Excellence for example.
8)Conduct regular one-on-ones with Team Managers to review individual performance, performance of their team and offer on-going developmental/coaching

Who are we looking for?
1)Excellent leadership and management experience; approachable and motivational with experience handling people related matters to ensure a positive and timely outcome
2)Works well delivering multiple objectives and is well structured to maintain objectives in a timely and consistent manner
3)Excellent communication skills with the ability to effectively present information to internal and external stakeholders
4)Demonstrates the ability to develop and coach to optimise performance and provide effective support and feedback

What’s in it for you?
1)Schedule: 40 Hours per week
2)Company Pension
3)25 (plus bank holidays allowance) with flexibility around Bank Holiday working
4)Health Shield Healthcare plan. This includes cashback on lots of day-to-day medical expenses such as prescriptions, dental care, eye care, and physiotherapy; alongside specialist consultations, hospital benefits, and an Employee Assistance Programme too.
5)Excellent Learning Management System to support personal and career growth
6)Perks and Discounts scheme

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