: £45k - £50k
: London
: 1
: Graduate
: Both
: 3years - 5years

JOB DETAILS             
As a Brand Specialist, you will be the subject matter expert and true ambassador for your own business area.

As a Brand Specialist you will:
•Deliver exceptional service to our customers by sharing product knowledge, creating a memorable experience and effectively managing complaints when they arise
•Excite and motivate other colleagues in your department, by sharing your knowledge of your brand, communicating stories of newness, product exclusives and other info to help drive sales to deliver product knowledge, cascading this information via training
•Understand the need to take responsibility for tasks that may go beyond the role expectation, spot opportunities to improve business, customer service and retail standards
•Understand and follow health and safety procedures and security procedures, and play an active role in preventing stock loss
•Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
•Build and develop your own client base. Using your exceptional service skills to nurture customer relationships, that you will maintain through your unique personal service

The Ideal Candidate
•All over the numbers. You will be set sales, CRM, and NPS targets…to name a few. So even if you haven’t had much first hand exposure to this data, you will have the curiosity and appetite to learn more
•A great communicator. Passionate about our products as well, this combination will mean you can deliver inspiring brand training to your team
•Well informed. You will make it your business to know what our competitors are up to
•Known to be a sales and service expert

Rewards and benefits
•Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or hybrid working
•Generous annual leave that increases with length of service
•Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations
•Defined pension contribution scheme
•Generous bonus and/or commission scheme
•Enviable team member discount including sale previews and double discount days
•Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment
•Subsidised gym memberships
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