SALARY
: UP TO £30-£71k
LOCATION
: London
VACANCIES
: 1
QUALIFICATION
: Any Bachelor's Degree/ Management Degree Related to Field
MALE/FEMALE
: Both
EXPERIENCE
: 3+ Years

JOB DETAILS             
Scope & Responsibility

• Pro-actively reducing made to order stock residing in the warehouse through daily review and customer liaison;
• Placing purchase orders for non-manufactured products within the DS Smith network or external suppliers to meet customer requirements;
• Acknowledging customer complaints and report dissatisfaction/failures in line with procedures;
• Discussing solutions with customers and follow through those actions to ensure customer is satisfied and where appropriate, complaint resolved;
• Building strong relations with the Territory Manager by sharing internal and external information, and acting as the main liaison for other areas of the business to provide a united service to customers;
• Processing new and repeat customer orders within defined lead dates and agreed customer service level agreements;
• Co-ordinating artwork preparation in liaison with external artwork suppliers and seeking prompt artwork approval and order tooling to meet production timelines;
• Recovering origination spend through proactive customer invoicing;

Skills & Requirement

• Proven track record of performing at a high level in a fast paced customer service environment
• Computer literate, with a good understanding of Microsoft Office software
• Ability to demonstrate how our corporate values – Caring, Challenging, Trusted, Responsive and Tenacious – will be applied in the workplace
• Ability to prioritise & manage own workload

FUNCTIONAL AREA      
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