• Promote and market the business, sometimes to new or niche markets.
  • Manage budgets and maintain statistical and financial records.
  • Sell travel products and tour packages.
  • Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism.
  • Deliver and exceed branch performance and productivity.
  • Take part in familiarization visits to new destinations, to gather information on issues and amenities of interest to consumers.
  • Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance.
  • Deal with customer enquiries and aim to meet their expectations.
  • Provide sales reports to head office.
  • Implement alternative and innovative ideas for achieving new business.
  • Oversee the smooth, efficient running of the business.
  • Communication skills
  • Sales and customer service skills
  • Diplomacy and tact
  • Innovation and energy
  • Commitment to people management
  • The ability to lead and motivate a team
  • Sound judgement with attention to detail
  • Competent IT skills
  • Strong organisational skills
  • Resilience to cope with long hours and pressure at peak times
  • A genuine interest in travel.

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