Responsibilities

  • Research and write volunteer policies and procedures, including risk assessments
  • Liaise with departments within your own organisation or with organisations for which you're recruiting volunteers (e.g. charities and councils) to understand how they work, develop partnerships and assess their needs
  • Generate appropriate volunteering opportunities and role descriptions based on the needs of the organisation
  • Raise staff awareness of the role and the function of volunteers
  • Ensure there is appropriate support and training for volunteers
  • Promote volunteering (internally and externally) through recruitment and publicity strategies and campaigns
  • Interview and recruit volunteers and ensure they are appropriately matched and trained for a position
  • Organise rotas and provide inductions and training
  • monitor, support, motivate and accredit volunteers and their work
  • Celebrate volunteering by nominating volunteers for awards and organise celebration events
  • Offer advice and information to volunteers and external organisations through face-to-face, telephone and email contact
  • Organise profile-raising events to attract new volunteers
  • Attend committees and meetings
  • Manage budgets and resources, including the reimbursement of expenses
  • Keep up to date with legislation and policy related to volunteering and make any necessary modifications to accommodate changes
  • Work with multiple agencies across different sectors in order to establish good working relationships to influence decisions about volunteering
  • Generate income, write funding bids and raise funds to make projects sustainable
  • Monitor and evaluate activities and write reports for funders and trustees
  • Maintain databases and undertake any other administrative duties.

Requirements
  • Excellent communication skills
  • Strong interpersonal skills, to deal with a diverse range of people
  • Experience of managing or coordinating projects and volunteers (paid or unpaid)
  • An empathy with volunteers and an understanding of their needs
  • The capacity to inspire and motivate others
  • The ability to deal with information in a confidential manner and respond with sensitivity
  • Good organisational skills and the ability to manage a variety of tasks
  • Administrative and IT skills, and an ability to maintain records and produce clear written and oral reports
  • Experience of working across different sectors and developing links with other agencies
  • A flexible and non-judgemental approach to people and work.