• Conducting interviews with individuals and families to assess and review their situation.
  • Undertaking and writing up assessments (sometimes in collaboration with other professionals), which meet specified standards and timescales.
  • Offering information and support.
  • Organising and managing packages of support to enable people to lead the fullest lives possible.
  • Recommending and sometimes making decisions about the best course of action for a particular person or family.
  • Liaising with, and making referrals to, other agencies.
  • Participating in multidisciplinary teams and meetings regarding, for example, child protection or mental health.
  • Maintaining accurate records and preparing reports for legal action
  • Giving evidence in court.
  • Participating in training, supervision and team meetings.

  • Patience and the ability to remain calm in a crisis.
  • Resilience
  • Flexibility to adapt to new roles, tasks and situations.
  • Initiative
  • Strong observation, analytical and listening skills.
  • The capacity to absorb legal and procedural information.
  • The ability to negotiate, mediate and interpret on behalf of service users.
  • Good organisational skills to work autonomously and plan meetings for a caseload of clients.