- Conducting interviews with individuals and families to assess and review their situation.
- Undertaking and writing up assessments (sometimes in collaboration with other professionals), which meet specified standards and timescales.
- Offering information and support.
- Organising and managing packages of support to enable people to lead the fullest lives possible.
- Recommending and sometimes making decisions about the best course of action for a particular person or family.
- Liaising with, and making referrals to, other agencies.
- Participating in multidisciplinary teams and meetings regarding, for example, child protection or mental health.
- Maintaining accurate records and preparing reports for legal action
- Giving evidence in court.
- Participating in training, supervision and team meetings.
- Patience and the ability to remain calm in a crisis.
- Flexibility to adapt to new roles, tasks and situations.
- Strong observation, analytical and listening skills.
- The capacity to absorb legal and procedural information.
- The ability to negotiate, mediate and interpret on behalf of service users.
- Good organisational skills to work autonomously and plan meetings for a caseload of clients.