Responsibilities

•Set rents, administer collections and develop policies to deal with, and minimize, arrears.
•Interview tenants and give advice on tenant-landlord relationships, house purchasing and benefits.
•Inspect properties
•Process applications for housing improvements and repairs and communicating outcomes to tenants.
•Manage improvement loans and grants and administering repair and maintenance programmes.
•Manage nuisance orders, collect information and refer cases to the neighborhood nuisance team.
•Prepare cases and attend court hearings.
•Handle breaches of tenancy and leasehold agreements, which could culminate in carrying out evictions.
•Deal with abandoned tenancies, squatters and unauthorized occupiers.
•Deal with housing applications and the transfer of existing tenants.
•Liaise with tenant groups, local authority councilors, property professionals and other support and welfare organizations, including social workers and estate agents.
•Communicate with wardens, caretakers, cleaners and maintenance staff.
•Encourage and support tenants and residents groups and attend meetings as required.
•Plan and implement slum clearance and the demolition of unused properties.
•Maintain records and writing reports.

Requirements

•Strong teamwork, interpersonal and organizational skills..
•Sensitivity and empathy.
•An interest in working with diverse social groups.
•Excellent communication skills (verbal and written).
•A customer-first approach to work.
•Negotiation and influencing skills.
•Leadership skills
•The ability to adapt to different situations.
•Self-motivation and tenacity.
•Problem-solving skills
•Common sense and the ability to use initiative when making decisions.
•The ability to work under pressure and to meet deadlines.
•Numeracy skills - for calculating rent arrears and service charges.
•Knowledge of housing management legislation, basic building construction, relevant government policy, and current housing issues.
•IT skills
•A full driving license and access to a car is often necessary.