• Overseeing the service delivery, managing a team and full responsibility for management of Contract KPI’s and Client SLA’s
  • Successfully and safely running the contract, to ensure that the team is always operating in a safe environment for themselves, OCS colleagues, our client, members of the public and supply partners
  • Ensuring that the operational team is recruited, trained and retained thus ensuring the highest level of good-will and motivation towards the company and customers is attained
  • Delivering hands-on support and training as required and to ensure that thorough checks are made in conjunction with the supervisory staff and clients so as to praise and reward excellence and to remedy defective standards immediately
  • Having the ability to work as part of a busy team, self start and achieve common goals and business strategies

Experience required

  • Highly literate and numerate
  • Relevant professional membership preferred; City & Guilds, BICS’s Assessor, NVQ Level 3
  • IOSH qualification in Safety management
  • BIFM Desirable
Working experience/Personal attributes
  • Demonstrable management experience operating a Soft Service contract
  • Proven track record in delivering effective customer service whilst maintaining appropriate operating margins and managing budget
  • Previous experience of leading a large, diverse workforce
  • Working knowledge of Healthcare sector practices
  • Knowledge of large Hospital PFI projects
  • Must be self-motivated and results orientated with effective inter-personal skills and the ability to communicate at all levels
  • Highly organised with excellent time management skills and the ability to prioritise workload and delegate effectively to direct reports
  • Ability to mentor and develop subordinates, counselling and coaching as necessary
  • High degree of interest in your own personal development and future career progression
  • Superior customer service and relationship management skills.
  • Experience in general day to day operational contracts from small to large

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