Responsibilities
 
  • Manages all key performance metrics evaluating or implementing and reviewing measurements, coaching and continuous improvement
  • Monitors and controls departmental expenses, seeking and implementing improvements to improve the profitability of the operations
  • Leads the effort to implement new business implementations (client, technology, processes, etc.) successfully and on-budget
  • Manages overall budget and performance against budget
  • Responsible for evaluating and maintaining operation staffing
  • Responsible for all assigned administrative tasks
  • Leads change efforts, providing information and communication
  • Identify and communicate risks, issues and benefits to the operations and/or the customer
  • Delegates work to others for improved results and individual growth as applicable
     
Requirements
 
  • Prior managerial experience of 2-3 years.
  • Thorough knowledge of relevant agency operations
  • Knowledge of word processing, spreadsheets, presentation, and email software
  • Ability to travel on a regular basis
  • Prior budget and cost management experience