Responsibilities

  • Handing reservations enquires by Phone, Email, Web Portals, Business Travel Agents and Online Booking Agents
  • Dealing within individual & group bookings
  • Understanding the clients needs and ensuring the correct property is selected in terms of location, facilities, budget and grade of property
  • Ensuring a high conversion of enquiries to bookings by providing an informative and professional approach
  • Preparing booking confirmations to the client and ensuring all special requests are passed to the property in advance of booking
  • Attending internal team meetings and providing updates on specific corporate clients
  • Liaising with the Sales & Finance team's about existing accounts and the individual properties
  • Working to ensure that all enquiries are handled promptly and that all confirmations are set within ample time
  • Updating and maintaining the reservations systems, processing bookings and ensuring all contact information is correct

Requirements
  • Must have 12 months of experience.
  • Experience within a fast paced reservations role Experience must be from either Hotels, Apart Hotels, Serviced Apartments or Business Travel background
  • Computer literate with MS Word, Excel, Outlook and computerprised reservations systems