• Interacting with customers (including serving food and drink) and ensuring that high standards of customer service are maintained
  • Taking responsibility for pub safety and security, including recruiting and managing security staff in large or centrally-based pubs
  • Making sure you comply with health and safety regulations at all times in the pub, kitchen and other areas
  • Organising and advertising entertainment such as live music events, comedy nights, quizzes and karaoke competitions, which may involve researching and recruiting talent
  • Running promotional campaigns to market house products
  • Collecting and acting on customer feedback to improve the overall running of the venue

  • A degree or HND
  • A working knowledge of cellar management and catering
  • Literacy and numeracy skills
  • Ability to set and meet targets
  • Excellent staff management and leadership skills, plus excellent communication and social skills
  • An understanding of relevant legislation