Responsibilities

• Become a trusted partner of your hotels, developing close relations with owners and staff
• Take full ownership of the guest experience 
• Ensure that hotels meet standards through regular audits, investigations, and training
• Ensure that hotel information is displayed correctly on all online channels 
• Resolve guest queries and issues as they arise 
• Conduct regular reviews with hotel owners and staff, collaborating to further improve the customer experience
• Train hotel owners and staff to operatetechnology precisely and efficiently 
• Understand local needs and issues, and communicate accurately to technology team. 
• Collaborate with technology team to develop new products and features where necessary 
• Ensure that revenue opportunities are maximised for 
• Deliver 100% availability, ensuring repairs and maintenance are conducted immediately 
• Collaborate with revenue management team, providing input on pricing and 
• Collaborate with broader team to ensure that the UK business succeeds, and becomes an“employer-of-choice” for the best talent in the market.

Requirements

• Previous experience in a high growth business – tech-enabled and B2B is preferable but not essential 
• Start-up experience is preferable but not essential 
• Background in hospitality is preferable but not essential
• Driving Licence Required