• Ensure the smooth running of accommodation facilities, including the safety and well-being of guests, tenants and residents
  • Develop and build positive relationships with residents, tenants and guests
  • Control a budget and finances, manage stock levels and order supplies
  • Communicate with reception services to coordinate and plan the allocation of accommodation
  • Liaise with other departments within the organisation, such as catering for conferences, and relevant external agencies
  • Arrange repairs and maintenance of the facilities
  • Inspect the accommodation to ensure that hygiene and health and safety regulations are met, carrying out risk assessments as necessary
  • Supervise the work of cleaning staff and ensure standards are maintained
  • Make sure adequate security for the building is provided
  • Degree or HND in any subject
  • Relevant experience, skills and attributes 
  • Knowledge of relevant policies and procedures relevant to the role, such as contract, housing or employment law, health and safety, cleanliness practices and waste management.
  • Strong communication skills
  • Excellent customer service skills
  • The ability to motivate people, delegate tasks and work as part of a team
  • IT skills and familiarity with databases and spreadsheets for data analysis
  • Financial planning and budget management skills
  • Supervisory or leadership skills