Responsibilities
- Attracting potential customers by answering product and service questions; suggesting information about other products and services
- Opening customer accounts, booking new deliveries by recording account information
- Maintaining customer records by updating account information
- Resolving product or service issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Skills and Experience Required
- Minimum 2 years in Customer Care
- Excellent written and oral English
- Excellent communication and customer service skills
- Genuine passion for providing the highest level of customer service - previous experience with high end fashion / luxury businesses a plus
- Good attention to detail and very organised
- Ability to use multiple systems and multitask in a fast paced environment
- Comfortable working independently, as well as in a team - ability to ‘pick up and run’ with projects when necessary
- Self starter with entrepreneurial mentality
- Positive and friendly attitude
- Green-minded is a plus
- Experience with customer software is a plus
Customer Care Representative Recruitment Agency in London, Fashion Recruitment Agency in London