Responsibilities

  • Working with stakeholders, designers, developers and hardware suppliers to create and test new products;
  • Defining the end-to-end customer journey and taking responsibility for its delivery across multiple teams and business units;
  • Creating new e-commerce capability that creates a simple journey for the customer through the unique devices sales flows beyond a basic "add to basket" capability;
  • Working with other internal and external OVO partners to agree processes for logistics including stock management, engineer availability and appointment booking etc;
  • Working with Kaluza to deliver in-field trials to prove the value of new propositions;
  • Ensuring the user experience is consistent with all digital products through creating collaborative teams across UX, design and operations;
  • Working with developers creating high quality user stories and acceptance criteria;
  • Understanding your customers by working closely with our UX designers & researchers;
  • Develop the Solar & Energy Storage products to improve agreed KPIs through iterations and AB tests; and
  • Aligning underpinning business and operational processes where explicable to achieve excellent digital experiences
Requirements
  • an accomplished product manager with a history of commercial ownership
  • passionate about working in a dynamic environment and responding to change
  • able to demonstrate an understanding of or passion for the energy market
  • expert in customer-focused lean product development at different stages of the product life cycle
  • a team player who embraces collaboration within your team and across different teams
  • experienced with physical products as well as software products
  • equipped with strong analytical skills, able to cut through opinions with data
  • passionate about digital, agile, software product management
  • able to grasp new concepts quickly, and show the tenacity to keep asking until clarity is achieved
  • wanting to own, shape, and go all-in on a product
  • aware of your strengths, yet recognise there's always more to learn from others