Responsibilities
- Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in data centers
- Operate independently with limited direct management
- Assist in the design and build out of new facilities
- Act as an escalation point for all facilities-related issues within the data center region and work OT hours as needed to support site stability
- Perform root cause analysis of equipment failures
- Troubleshoot and report of facility and data sever-level events within internal SLA
- Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams
- Provide training and guidance to Engineering Operations Technicians and assisting in recruiting efforts for the same
- Ensure all safety procedures are adhered to by vendor and Amazon staff
- Utilize internal Change Management Systems to manage building workflows
- MV/LV Isolation to facilitate MV maintenance
- Provide metric availability reporting on a weekly basis
- Communicate complex technical information to a non-technical audience
Competencies
- Ability to solve problems at their root, stepping back to understand the broader context.
- Aptitude for troubleshooting and problem solving.
- Ability to maintain SLAs through the implementation of proactive issue detection and immediate response.
- Proven experience of reading SLDs and control schematics.
- Ability to follow support procedures, system documentation, and issue tracking entries into a trouble ticket system.
- Shows good judgment and instincts in decision making.
- Ability to prioritize in complex, fast-paced environment.
- Ability to demonstrate their ability to take ownership of technical issues brought to them by their customer base
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