• Provide telephonic counseling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.
  • Adhere to the ethical, therapeutic and legal standards, which govern service delivery, as well as policies, procedures and laws, which apply to the organization and country, as appropriate.
  • Appropriately refer clients to external resources or within WPO as part of our holistic approach.
  • Maintain clear clinical and task-oriented documentation in case management system.
  • Possess genuine listening skills and can provide short-term clinical interventions such as CBT, Motivational Interviewing and solution-focused techniques.
  • Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.
  • Develop clear and concise treatment plans for clients with various session models.
  • Assess clients thoroughly to ensure short-term counseling appropriate.
  • Follow-through with additional tasks as identified by the clinical management team.
  • Culturally sensitive to our clients and flexible using a telephonic interpreter as needed.
  • Counselor or Psychologist with accompanying Master’s, Degree, or Diploma.
  • Professional association membership, registration, or accreditation preferred
  • Minimum 2 years direct client-contact providing counseling or mental health services (post-qualification).
  • Experience providing assessments and/or using clinical assessment tools.
  • Training in mindfulness or solution-focused counseling an asset

EAP Counselor Recruitment Agency in London, Counsellor Recruitment Agency in London