• Provides immediate telephone crisis counseling/interventions to employees and family members of customer organizations
  • Provides immediate management consultation to key employees within customer organizations
  • Provides immediate information and support to the caller requesting a trauma or other workplace intervention.
  • Respond to warm transfers of clients who request to speak to a Counselor upon their initial call for services.
  • Identify the present problem and determine appropriate service response level as per case response level standards.
  • Completed a Clinical Master’s Degree in either Social Work, Sexology, Clinical Counseling, Clinical Psychology or another clinical field of study
  • Be a member of a Canadian Professional Association such as CCPA (, or a member of a Professional Order
  • Strong Computer skills and mastering current software and applications (such as Microsoft Office)
  • Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.
  • Good clinical judgement and understanding of your responsibilities regarding confidentiality
  • Strong work ethic and professionalism
  • Abilities to work over the phone and through chats
  • Ability to adapt to both the ever changing client and organizational needs
  • Ability to work in a fast-paced environment and to multi-task when needed
  • Strong empathy and listening skills

Client Care Counselor Recruitment Agency in London, Counsellor Recruitment Agency in London