Responsibilities
- Managing performance to the annual operating plan (AOP) / rolling forecast, and identifying improvement opportunities across all aspects of the business
- Driving efficiency throughout the OSS organisation supporting achievement of AOP and positioning HSBC for long-term
- Driving increased cost insights through advanced analysis using financial and non-financial MI
- Providing robust cost planning, management, tracking and governance, in constant interaction with Global OSS Business Management and Central IT COO teams
- Ensure cost drivers are identified, challenged and managed efficiently
- Ensuring Global savings & control initiatives are well communicated and coordinated with the Service Lines
- Working closely with the Workforce Management teams to ensure headcount and staff costs are affordable and planned accurately
Requirements and Qualifications
- To be successful in this role you should have proven experience within the Technology sector with knowledge of the following skills:
- Strong customer focus with a drive to deliver standards of service to internal clients at least equivalent to external providers.
- Able to work with many simultaneous tasks in a pressurized, time-sensitive environment
- Able to drive significant change in a rapidly evolving organisation with little direction and without adversely impacting day-to-day delivery
- Able to direct others without having authority or seniority over them
- Able to ensure accurate information maintenance at all levels despite rapid and frequent changes
- Leadership skills and a high level of credibility at senior management level